Zendesk Integration

Connect Backdrop with your Zendesk Guide help center articles as knowledge sources

Connect Zendesk

In Backdrop, go to Settings > Integrations.
Click Connect next to Zendesk.
Enter your Zendesk Subdomain. This is the part before .zendesk.com in your help center URL. For example, enter acme for acme.zendesk.com. You can also paste your full help center URL (e.g. https://acme.zendesk.com/hc/en-us) and Backdrop will extract the subdomain.
Click Connect Integration. You will be redirected to Zendesk to authorize access.
Sign in to Zendesk and grant Backdrop read access to your help center.

Once authorized, Backdrop will sync your Zendesk Guide content so it can be added as a knowledge source.

Backdrop requests read-only access to your Zendesk Guide help center:

Read help center content: browse categories, sections, and published articles

No write permissions are requested. Backdrop will never create, modify, or delete your Zendesk content.

Backdrop syncs the structure and content of your Zendesk Guide help center:

Categories and sections: the folders that organize your help center
Articles: published article content, converted to text for the knowledge base

Draft articles are not synced. If an article is unpublished or removed in Zendesk, it is removed from Backdrop on the next sync.

After connecting, you can add Zendesk articles to your knowledge base:

When creating a source, select Zendesk.
Browse your help center by category and section, or use Search articles... to find a specific article.
Optionally filter by last modified date.
Select the articles you want and add them to your knowledge base.

Sync: Backdrop syncs automatically, and you can trigger a manual sync anytime by clicking Sync on the connected integration.
Reconnect: If your access expires or you need to re-authorize, click Reconnect and complete the Zendesk authorization again.

Need help? Contact us at support@askcommit.com.